Technical learning is the core learning necessary to maintain technical competency and keep pace with the changes which impact the practice of the professions. Activities in this category relate to advancing a member’s technical and professional knowledge and skills.
Non-technical learning activities include communication, leadership, team-building or other soft skills related to advancing a member’s professional abilities in management and non-technical knowledge. It can include learning or improving management skills in any of project management, team management, financial management, conflict management, business management, or time management; oral and written communication skills; and stakeholder engagement and consultation.
In this webinar, leadership coach and speaker Erin Thorp draws on neuroscience, current research, and her Tactical Empathy™ framework to show how empathy in action — for yourself and your team — drives retention, reduces burnout, and builds cultures where people don't just stay, but thrive.
